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The relationship Leica Geosystems enjoys with its customers can be defined in one word: Partnership. True partnership is our commitment to you, and it includes a full circle of Active Customer Care support and services around the globe, anytime and anywhere.

Our job as your reliable partner is to cover all the angles:

• To provide quick and easy communication between site personnel and skilled experts
• To keep you and your products up-to-date
• To understand the issues and anticipate your needs.

Active Customer Care is one of the most comprehensive service and support networks in the world. It allows us to stay close to you, our customer, working together to resolve issues and plan even better product solutions for the future. It is our commitment to your success.

Customer support
Leica Geosystems’ customers benefit from a worldwide support organisation that includes:

• Telephone hotlines
• Web-based support
• Informative seminars and web broadcasts
• Customised training courses
• Consulting services

Your personnel benefits from direct access to our network of support professionals; obtaining the expert advice they need to work confidently and productively.

Technical service
Leica Geosystems offers a wide range of technical services, all conducted by highly qualified technicians utilising professional tools. Several different levels of maintenance are available to choose from, depending on the product and usage. Service costs and downtime can be significantly reduced through periodic preventative maintenance, and you benefit from equipment that is always in optimal condition. The broad service offering includes certification services, repairs and product upgrades.

Powerful and dense network of service
270 service centres in 79 countries are operated by Leica Geosystems or certified local distribution partners whose technicians are trained by Leica Geosystems. All service centres are regularly controlled and re-certified, and operate with the same Leica Geosystems-designed professional tools and equipment.

Customer Care Packages
Leica Geosystems Customer Care Packages (CCPs) ensure you achieve maximum value from your investment. When you buy a CCP from Leica Geosystems, you immediately start to benefit from instant access to our global network of professional support and service teams while you work. With a range of five different CCPs, you will be sure to obtain the package that best suits your particular requirements and budget. From Basic to Gold, Leica Geosystems has the right CCP for your business.

myWorld @ Leica Geosystems
The Leica Geosystems customer information portal puts a world of information at your fingertips. myWorld provides instant access to information and knowledge that helps keep you and your equipment up-to-date, for maximum value and efficiency. myWorld also provides your personnel with training and support to help them achieve their best performance and productivity.